IT companies that manage and maintain customer systems (network, servers, cloud applications…) are called “Managed Service Providers” or MSPs. They are often responsible for 100th customers and 1000th systems with strict service levels agreements (SLAs) that determine response, repair time and uptime. It is therefore necessary to have tools that allow you to keep an overview.
MSPs often offer these services at a fixed price: the more they work routinely and efficiently, the less human actions are needed and the more margin they make from their services.
Providing the customer with transparent and simple insight into the status of their system is also very important. After all, the MSP is often an extension of the IT environment of the company.
In this overview you will find an overview of often used tools.