Customer Service & Helpdesk

Make it easy for your customers and give them a personal experience

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Delivering special customer experiences is the key to success today.
Your help desk / customer service is an important part of this experience. After all, customers expect immediate help via any channel: chat, e-mail, Facebook, Twitter, telephone ...

Just an info @ email address and a general phone number that customers forward internally will not get you there. You need tools to help your team / employees handle incoming tickets efficiently.

Also, make sure you have an online community platform where users can find information, post ideas, and share knowledge.

Popular SaaS tools are:

  • Intercom

  • Zendesk

  • Freshdesk

  • Koyako

  • Uservoice

  • Anywhere 365

Do you want to improve your customer service, but are you lost in the jungle because of all possible choices? Or are you looking for help in determining your customer service, team configuration, Service Level Agreements (SLAs)…?
I'm happy to help!

odum digital olivier mangelschots
Olivier Mangelschots
Founder