Customer Service Ecosystem | ODUM.digital

Mangelschots Olivier

Kollebloemstraat 65
9030 Mariakerke (Gent)

olivier@odum.digital

Mobile: +32 475 690.640

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Customer Service & Helpdesk
Digital Ecosystem

Exceptional customer experience is the key to success these days.

Your help desk / customer service is an important part of this experience. Customers expect instant help trough any channel: chat, e-mail, Facebook, twitter, phone ...

Simply having an info@ email address and general phone number that forwards internally will not get you there. You need tools to help your team / support agents handle tickets effectively.

Also, make sure you have an online community platform where users can find information, post ideas and share knowledge.

Popular SaaS tools are:

  • Intercom

  • Zendesk

  • Freshdesk

  • Koyako

  • Uservoice

  • Anywhere 365

  • ...

Do you want to enhance your customer service, but are a bit lost in this jungle of choices? Or are you looking for help to define your service-proposal, team configuration, Service Level Agreements (SLA's) ... ? I'm happy to help!

Do you know interesting apps to add to this ecosystem?
Feel free to
contact me.