Customer Service & Helpdesk
Exceptional customer experience is the key to success these days.
Your help desk / customer service is an important part of this experience. Customers expect instant help trough any channel: chat, e-mail, Facebook, twitter, phone ...
Simply having an info@ email address and general phone number that forwards internally will not get you there. You need tools to help your team / support agents handle tickets effectively.
Also, make sure you have an online community platform where users can find information, post ideas and share knowledge.
Popular SaaS tools are:
Do you want to enhance your customer service, but are a bit lost in this jungle of choices? Or are you looking for help to define your service-proposal, team configuration, Service Level Agreements (SLA's) ... ? I'm happy to help!
Discover the power of Digital Ecosystems
The power of software and technology today is no longer their individual function. It lies in its interconnectivity: an ecosystem through which your company can move forward.